Complaints book

Livraria Poeira de Letras aims to handle enquiries transparently and resolve issues promptly.

Complaint contacts

Livro de Reclamações Eletrónico

Consumers may submit a complaint through the official portal:

Open the Electronic Complaints Book ↗

Where possible, include the order reference and keep relevant proof. This link does not replace the shop’s legal obligations. The competent alternative dispute resolution entity should be identified once the legal details and registered activity are confirmed.