Privacy policy

Última atualização: 28 de outubro de 2026.

Livraria Poeira de Letras processes personal data under the GDPR and applicable Portuguese law.

Controller and contact

The controller is the entity operating Livraria Poeira de Letras. Full legal identification should appear on the Legal information page. Contact poeira.letras@gmail.com or +351 934 197 336.

Data processed

We may process your name, phone, email, address, postal code, locality and country; account and authentication data; ordered books, reference, amount, delivery method and status; and technical data needed for security and password recovery. The website does not collect bank card details.

Purposes and legal bases

  • Manage accounts, orders and deliveries: pre-contractual steps and contract performance.
  • Comply with tax and legal duties: legal obligation.
  • Secure accounts and prevent abuse: legitimate interests.
  • Handle requests and complaints: contract, legal obligation or legitimate interests.

Sharing and retention

Data is processed using the website infrastructure, including its database and hosting and photo-storage providers where applicable. Delivery details may be shared with CTT or another postal operator, and authorities where required by law. Payments are arranged directly through MB WAY, Revolut or bank transfer. Account data is kept while needed; order records may be retained for statutory tax and accounting periods. Technical data is kept only as needed unless the law requires otherwise.

Security and rights

Safeguards include hashed password storage and authenticated sessions, but no system can guarantee absolute security. Subject to applicable law, you may request access, rectification, erasure, restriction or portability, or object where applicable. Contact the email above or complain to the Portuguese Data Protection Authority, CNPD.

Cookies

The website uses technical mechanisms needed for authentication and features such as the account and cart. We do not declare advertising or analytics cookies. If non-essential technologies are introduced, this notice will be updated and consent obtained where required.